FREQUENTLY ASKED QUESTIONS

HOW SHOULD I CARE FOR MY PIECES? 

Most colored gems can be cleaned with warm water, mild dish soap (no detergents) and a soft brush. A pulsed-water dental cleaning appliance and a soft, lint-free cloth can also be used. Be sure to rinse your jewelry in a glass of water to remove cleaning solutions since you risk losing loose stones – or even an entire piece of jewelry - if you rinse directly in the sink.

WHO DO I CONTACT FOR PRESS INQUIRIES? 

For all press inquiries, please email Joey@houseoffrosted.com. 

QUALITY GUARANTEE 

If your piece is less than perfect upon arrival, we want to know! Please send a photo and explanation of what's wrong to customerservice@houseoffrosted.com and our Customer Care Team will get back to you with a solution.  

HYPOALLERGENIC AND NICKEL-FREE 

All of our jewelry is hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free. We test every single style to ensure they meet all of our rigorous standards. 

SHIPPING

DO YOU SHIP INTERNATIONALLY? 

Yes.

IS SHIPPING INCLUDED IN MY PURCHASE? 

We offer $10 flat fee shipping on all orders, and free shipping for any purchases over $49.

WHAT IS YOUR RETURN POLICY? 

Please contact us for details: customerservice@houseoffrosted.com 

PAYMENT INFORMATION 

WHAT METHODS OF PAYMENT DO YOU ACCEPT? 

We accept Visa, Mastercard, Discover, American Express, Apple Pay, Afterpay and PayPal.